Privacy Policy

This Privacy Policy (“Policy”) governs the collection, processing, and utilisation of personal data by LoserMeet (“we”, “us”, “our”, or the “Service”) in accordance with applicable data protection legislation, including but not limited to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Data Protection Act 2018.

By accessing or utilising our Service, you hereby acknowledge and consent to the practices described herein. Should you withhold consent to any provision contained within this Policy, you are respectfully advised to discontinue use of the Service forthwith.

For the purposes of applicable data protection legislation, LoserMeet acts as the Data Controller in respect of your personal data. All enquiries regarding the processing of your personal data should be directed to our Data Protection Officer.

3.1 Information Provided Directly

We collect and process the following categories of personal data which you provide voluntarily:

• •Account credentials (email address, username, and encrypted password)
• •Profile information (display name, biographical details, and preferences)
• •Communication data (messages, feedback, and correspondence)

3.2 Automatically Collected Information

In the course of your utilisation of the Service, we automatically collect:

• •Technical data (IP address, browser type, device identifiers, and operating system)
• •Usage data (session duration, features accessed, and interaction patterns)
• •Connection metadata (timestamps, connection quality, and session identifiers)

3.3 Audio and Video Data

Whilst the Service facilitates real-time audio and video communication, we wish to emphasise most strenuously that such transmissions are conducted via peer-to-peer WebRTC technology. Accordingly, audio and video streams are transmitted directly between users and are NOT recorded, stored, or processed by our servers, save for temporary signalling data required to establish connections.

We process your personal data on the following lawful grounds:

• •Contractual Necessity: Processing is necessary for the performance of our contract with you
• •Legitimate Interests: Processing is necessary for our legitimate interests in providing, maintaining, and improving the Service
• •Consent: Where you have provided explicit consent for specific processing activities
• •Legal Obligation: Processing is necessary to comply with applicable legal requirements

Your personal data is processed exclusively for the following purposes:

• •To provide, operate, and maintain the Service
• •To facilitate matchmaking and connection between users
• •To authenticate users and maintain account security
• •To communicate with you regarding the Service
• •To detect, prevent, and address technical issues and fraudulent activity
• •To comply with legal obligations and enforce our Terms of Service
• •To analyse usage patterns and improve Service functionality

We retain your personal data only for so long as is necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Session data is retained for a maximum of ninety (90) days, whilst account information is retained for the duration of your account's existence and for a period of twelve (12) months following account closure, unless legal obligations necessitate extended retention.

We do not sell, rent, or trade your personal data to third parties. We may disclose your information only in the following limited circumstances:

• •Service Providers: To trusted third-party service providers who assist in operating our Service, subject to strict confidentiality obligations
• •Legal Requirements: When required by law, court order, or governmental authority
• •Protection of Rights: To protect and defend our rights, property, or safety, or that of our users
• •Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to continued protection under this Policy

Your personal data may be transferred to, and processed in, countries other than your country of residence. We ensure that all such transfers are conducted in accordance with applicable data protection legislation and are subject to appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.

Under applicable data protection legislation, you possess the following rights:

• •Right of Access: To obtain confirmation of whether we process your personal data and to receive a copy thereof
• •Right to Rectification: To request correction of inaccurate or incomplete personal data
• •Right to Erasure: To request deletion of your personal data in certain circumstances
• •Right to Restriction: To request restriction of processing in certain circumstances
• •Right to Data Portability: To receive your personal data in a structured, commonly used format
• •Right to Object: To object to processing based on legitimate interests
• •Right to Withdraw Consent: To withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact our Data Protection Officer. We shall respond to your request within one (1) month, subject to any extensions permitted by law.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure socket layer technology, and regular security assessments. Notwithstanding our efforts, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

The Service is not intended for use by individuals under the age of eighteen (18) years, or the age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we shall take immediate steps to delete such information.

We employ cookies and similar tracking technologies to enhance your experience and analyse Service usage. You may configure your browser to refuse cookies, though this may limit certain functionality. For detailed information regarding our use of cookies, please consult our Cookie Policy.

We reserve the right to modify this Policy at any time. Any material changes shall be communicated via email or prominent notice on the Service. Your continued use of the Service following such notification constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.

You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of alleged infringement, if you believe that the processing of your personal data infringes applicable data protection legislation.

For any enquiries, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact: